Frequently Asked Questions
Answers to our most common questions.
Payment Questions
How is the SocialVolt platform priced?
Do you offer a discount for not-for-profit accounts?
Product Questions
How is SocialVolt different than [insert name here]?
Does SocialVolt offer custom integrations and training?
Can SocialVolt help us with policy and strategy?
What happens to my data if I decide to upgrade?
I'm in a regulated industry and require archive service. Do you offer social archival?
Can my supervisor approve my messages before they're posted?
What if we have hundreds or thousands of users?
What if we have hundreds or thousands of users, can you help us set up social accounts for everyone?
How do I cancel my SocialVolt account?
Support Questions
What type of technical support is available?
Is there a knowledge base or a community forum?
Misc. Questions
Is SocialVolt a free service?
No. SocialVolt offers serveral services, each priced simply, and according to easy to understand metrics. Call us for a quote.
How is the SocialVolt platform priced?
The SocialVolt platform is priced based on several variables including users, profiles, and features. Because every environment is unique, our team will work with you to understand the scope of your specific needs before preparing a proposal to meet your needs.
Do you offer a trial account?
After your demo, your account representative will be happy to discuss the options for pricing and an evaluation period.
What are the payment options?
For accounts less than $10,000 we require payment by credit card. We accept Visa, Mastercard, Discover and American Express.
Can you invoice me?
Yes. Accounts exceeding $10,000 annually may be invoiced on terms of net 30. Contact a SocialVolt account rep for information.
Can I pay monthly?
Absolutely. Our standard terms and pricing are for annual payment. Monthly payments can be made with a 5% additional premium.
Do you offer a discount for not-for-profit accounts?
Not-for-profit organizations are eligible for a discount of 15%. To request a discount, please send a copy of a request on company letterhead to sales@socialvolt.com. Indicate the service plan desired, the full name of the organization.
A coupon will be sent to you which can be applied to the purchase in the online payment system.
How is SocialVolt different than [insert name here]?
SocialVolt is an enterprise-grade social publishing platform designed from the ground-up to scale and integrate within large organizations. And while we have customers from nearly every industry imaginable, SocialVolt was designed for businesses who want to use social media but need to adhere to company policy or federal guidelines. The SocialVolt platform is different because it offers comprehensive features for moderation (supervision), audit (compliance) and archive (record keeping).
We're also different because we listen to our customers and care about their needs. We're not here trying to get to our next million signups: we're here to help you engage in social media while having an outstanding user experience all while making sure you're not violating company policies or federal guidelines.
What happens to my data if I decide to upgrade?
Your account will be transitioned to your selected edition, and all of your social media account data will remain available to you
Does SocialVolt offer custom integrations and training?
Yes. Your account representative will talk with you about your specific needs, from integration to enterprise archive or e-discovery systems to training your sales team on policies and platform use.
Can SocialVolt help us with policy and strategy?
Yes. The first step in rolling out social across your organization may be the creation of policies and procedures along with training your staff. SocialVolt has the domain experience necessary to advice your team on industry specific policies and procedures to help you build a solid social media program.
I'm in a regulated industry and require archive service. Do you offer social archival?
Yes. Archive and retention is one of the critical elements of any social media strategy for those in financial services, insurance and healthcare. Archive is available as an add-on feature for all accounts. See our editions page for details.
Can my supervisor approve my messages before they're posted?
Yes. The first pillar of social media compliance is supervision. SocialVolt offers a comprehensive set of supervision features designed to help managers enable employees to engage in social while ensuring adherence to company policy or regulatory guidelines. Authorized users can review content before it ever reaches the public social networks.
What if we have hundreds or thousands of users?
SocialVolt was built from day one to handle thousands of users. We knew that social impacts nearly every part of your business and sooner or later everyone from customer support and sales to marketing and legal would be involved. SocialVolt can organize your social media into easily manageable groups where users can be assigned granular permissions making it a breeze to roll out social across your organization.
What if we have hundreds or thousands of users, can you help us set up social accounts for everyone?
Yes. We know that in many cases, implementation can be a real headache for you. We're here to make you look like a hero. SocialVolt can set up social accounts for your staff, populate all your users in our system and set permissions based on your requirements.
Is my data secure?
You bet it is. Our leadership team has a strong background in information security within banking. We know and understand the needs of compliance offers and risk management folks. Not to mention federal and state examiners. Have more questions? Take a look at our security page.
How do I cancel my SocialVolt account?
If you are a commercial client (Business, Professional or Enterprise subscription plan), contact a SocialVolt representative or the SocialVolt Partner through which you've been purchasing and inform them that you no longer wish to use the service and would like to cancel subsequent payments.
What type of technical support is available?
We believe strongly in customer support. In a world filled with competition, we've found that superior customer service always wins. Call us crazy, but that's just how we roll. So call us, email us, text us, Skype us, tweet us, IM us, send us a letter. We're known to answer emails at midnight from our customers across the pond, or at the crack of dawn for our friends in New York City. You can find our contact information here.
Is there a knowledge base or a community forum?
Yes. From inside the application just click on the Support button on the left-hand side of your screen. Or just surf right over from here
What happens to my data if I decide to upgrade?
Your data will stay with your account for a seamless transition when you upgrade.